ChapelHill, CitizenWill, Community, Government, Technology

The page cannot be displayed…Chapel Hill’s Website Woes

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I use the our Town’s two websites, Townhall.TownOfChapelHill.org and TownOfChapelHill.org, quite extensively to keep up with our local governance.

More and more I’ve run into:

The page cannot be displayed
Explanation: There is a problem with the page you are trying to reach and it cannot be displayed.

Try the following:

  • Refresh page: Search for the page again by clicking the Refresh button. The timeout may have occurred due to Internet congestion.
  • Check spelling: Check that you typed the Web page address correctly. The address may have been mistyped.
  • Access from a link: If there is a link to the page you are looking for, try accessing the page from that link.

Technical Information (for support personnel)

  • Error Code: 500 Internal Server Error. -1073479663(-1073479663)

Last week I couldn’t retrieve a number of agenda and minutes attachments from 2005 and 2006. Yes, they’re tucked away somewhere safe on paper in the Clerk’s Office, but that is not too end-user friendly.

I know Bill, Ari and Bob work hard to keep our IT afloat, I have to wonder if this is related to our use of CivicPlus’ “free” service.

Our Town’s “free” trial is about to expire, we should iron out these difficulties before moving forward on a renewal.

Or, as our citizen’s Tech Board realized, we need to move to a non-proprietary provider that uses accessible, open standards.

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