Kudos to the folks running our NC Utilities Commission!
When the USA Today story fingering Bellsouth’s complicity in the NSA scandal broke I called our North Carolina Utilities Commission to lodge a complaint. The receptionist told me a “consumer specialist” would call within the hour to get details about my case. “Sure,” I said, pretty much expecting I’d have to call back over several days to reach the right person – that’s what we’ve grown to expect from all levels of government, right?
Within the hour, I got that call. The gentleman was direct, knowledgeable and filed the complaint without hesitation. He also said he’d follow up with any developments.
Today he did.
The case has been forwarded to the FCC, which is acting as a clearinghouse for a number of states. In addition, my case will continue at the State level until resolved by the FCC investigation.
This level of competence and service by the Utility Commission folks gives me confidence that they’ll be able to handle any fastballs the communications monopolists throw Chapel Hill’s way as the community forges ahead on the municipal network project.